Privacy Policy

PRIVACY STATEMENT

Last Updated:  January 5, 2022

Tubb Starr values you as a customer and as a visitor to our website, and we appreciate that privacy is of importance to you. Privacy is of the utmost importance to us as well and we published this statement (the “Privacy Statement“) to inform you of how we collect, use and disclose the data we may receive from you.

This Privacy Statement shall serve as notice of our privacy practices for data that we collect:

  • through the website operated by Tubb Starr and from which you are accessing this Privacy Statement: https://tubbstarr.com (the “Website“);
  • through the social media pages that we control (collectively, the “Social Media Pages“); and
  • through our email communications with you that include an HTML-formatted link to the Website and this Privacy Statement, and your communication with us (the “Communications“).

This Privacy Statement applies to information collected by Tubb Starr at our Website, Social Media Pages and through Communications, except where otherwise stated. It will notify you of the following:

  • what information we collect;
  • with whom it is shared;
  • how it can be corrected;
  • how it is secured;
  • how policy changes will be communicated; and
  • how to address concerns over misuse of personal data.

INFORMATION COLLECTION

We are the sole owners of the information collected on this Website. We only have access to/collect information that you voluntarily give us via Communications or other direct contact from you. We will not sell or rent this information to anyone.

Collection of Personal Data

The data we collect from you is done in accordance with the law and to identify you as an individual. This data which relates to an identifiable individual (herein referred to as the “Personal Data“) includes, but is not limited to, the following:

  • full name;
  • mailing address;
  • shipping address;
  • billing address;
  • telephone number(s);
  • email address(es);
  • credit and/or debit card number(s), or data from other forms of payment, and their expiration dates;
  • date of birth;
  • gender (in limited circumstances);
  • subscriber data;
  • previous purchases, including any special payment, order or other requests made in association with those goods purchased;
  • information regarding prior goods purchased, such as the date of the order, payment, shipment and receipt of goods; and
  • social media account identification, profile photo and other publicly-available information, or that information which you have made available to us by linking to our Social Media Pages.

If you submit Personal Data to us for an individual other than yourself (e.g., you place an order for another individual), you represent that you have the authority to do so and you permit us to use that data in accordance with the terms of this Privacy Statement.

Comments

When visitors leave comments on the Website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the Website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the Website can download and extract any location data from images on the website.

Collection of Other Data

Data we collect that does not relate to you as an individual or does not reveal a specific identity (“Other Data“) includes, but is not limited to:

  • browser data;
  • device data;
  • data collected through cookies, pixel tags and other technologies;
  • demographic data;
  • aggregated data; and
  • other data provided by you.

INFORMATION USE

We use Personal Data and Other Data to provide our goods to you and to develop new products. In some instances we will request that you provide Personal Data or Other Data to us directly. If you do not provide us with this information, or you prohibit us from acquiring such data, we may not be able to provide you with the requested goods.

We use Personal Data and Other Data for our legitimate business interests, including, but not limited to, the following:

  • PROVIDE TO YOU REQUESTED GOODS. We use Personal Data and Other Data to provide to you goods as you request them, which includes the following:
  • We use Personal Data and Other Data to facilitate payment; to send administrative information, confirmations or pre-shipment messages; and to provide you with other information about those goods of which you have shown an interest or that you have requested;
  • We use Personal Data and Other Data to process your payment, to ensure we have the requested goods in stock and to provide you with related customer service;
  • We use Personal Data and Other Data to support our electronic receipt program. When you provide an email address to place an order online, whether it be a single sale, subscription or wholesale order, we will use that email address provided by you to send a digital copy of your receipt/invoice. You can opt out of receiving your receipt/invoice by electronic mail by contacting our sales department at sales@tubbstarr.com.
  • We use Personal Data and Other Data to send you a copy of any receipts/invoices for other individuals or entities if you place an order for another person/entity using your email address.

We will use your Personal Data and Other Data to manage our contractual obligation to you because we have a legitimate business interest in doing so, such as:

  • PERSONALIZING GOODS ACCORDING TO YOUR PREFERENCES. We use Personal Data and Other Data to personalize goods sold to your preferred and requested specifications, and to improve your experiences with us at Tubb Starr by telephone, email or online communication, or from direct interaction with us.
  • We use Personal Data and Other Data to send you marketing communications and promotional offers, as well as periodic customer satisfaction, market research or quality assurance surveys.
  • We use Personal Data and Other Data, with your consent, to allow you to participate in sweepstakes, contests and other promotions, and to administer these activities. Some of these activities have additional rules and/or regulations and may contain additional information about how we use and disclose your Personal Data. We ask that you remain aware of this fact and suggest that you carefully read any rules given for sweepstakes, contests and promotions offered by us to you.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, promotions, discounts, new products or services, or changes to our privacy policy as stated in this Privacy Statement.

Contact Forms

If you contact us by submitting one of the contact forms available on our Website, please note that we keep contact form submissions for a period of 12 to 24 months for customer service purposes. We do NOT use the information submitted through any contact form for marketing purposes.

INFORMATION SHARING

We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request (e.g., to ship an order or to process and confirm payment).

We partner with another party to provide specific services (e.g., shipping and payment services). When a user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • see what data we have about you, if any.
  • change/correct any data we have about you.
  • have us delete any data we have about you.
  • express any concern you have about our use of your data.

MY ACCOUNT REGISTRATION

In order to place an order from the Website, a customer may first complete an account registration form. During registration a customer is required to give certain information (such as name, telephone number, email address and billing/shipping address). This information is used to contact you about the products/services on our Website in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

ORDERS

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit/debit card number, security code and expiration date). This information is used for billing purposes only and to fill your orders. If we have trouble processing an order, we will use the telephone and email information as provided to contact you.

SECURITY

We take precautions to protect your information. When you submit sensitive information via the Website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

COOKIES

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over those cookies.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

LINKS

This Website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our Website and to read the privacy statements of any other site that collects personally identifiable information.

SURVEYS, SWEEPSTAKES, CONTESTS & OTHER PROMOTIONS

From time-to-time our Website requests information via surveys, sweepstakes, contests and other promotions. Participation in these surveys, sweepstakes, contests and other promotions is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code and age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this Website.

NOTIFICATION OF CHANGES

Whenever material changes are made to this Privacy Statement, we will notify customers by email where possible and will update this notice at our website for all visitors to review.

We have included the “Last Updated” legend at the top of this page to indicate to you the last date on which revisions to this Privacy Statement were made. Any changes made to the Privacy Statement shall become effective when posted on our Website. Your use of any services provided to you at our Website following the date of the last update shall serve as your acceptance to the revised Privacy Statement. If you wish to receive a copy of the privacy statement that was effective immediately prior to the currently posted and most up-to-date version, please contact us at privacy@tubbstarr.com.

OTHER PROVISIONS AS REQUIRED BY LAW

We will use and disclose Personal Data as we believe to be necessary or appropriate, including, but not limited to, the following:

  • to comply with applicable law, including laws outside your country of residence;
  • to comply with legal process;
  • to respond to requests from public and governmental authorities, including authorities outside your country of residence, and to meet national security or law enforcement requirements;
  • to enforce our terms and conditions;
  • to protect our operations;
  • to protect the rights, privacy, safety or property of Tubb Starr, you or others; and
  • to allow us to pursue available remedies or limit the damages that we may sustain.

We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data as long as it is combined.

RETENTION

Tubb Starr will retain your Personal Data for a length of time as necessary to fulfill the purposes we have outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

The criteria we use to determine the period of time for which we will retain Personal Data include, but are not limited to, the following:

  • the length of time in which we maintain an ongoing relationship with you or an entity at which you are employed or with whom you are affiliated (e.g., your continued use of our Website);
  • whether we have an existing legal obligation to continue a relationship with you (e.g., a law exists that requires us to keep records for a specified amount length of time before deletion is possible); and
  • whether retention is legally advisable when considering our current position (e.g., statutes of limitation).

SENSITIVE DATA

Unless specifically requested by Tubb Starr, we ask that you not provide to us any personal sensitive data (e.g., your social security number, criminal background, political or religious beliefs, views or opinions) through or at this Website.

PRIVACY PREFERENCES

Tubb Starr respects your privacy. We want to provide you with options, information and choices so that you can select your preference of how much information you share with us and how and when you wish to hear from us.

We seek to use reasonable organizational, technical and administrative measures to protect your Personal Data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), or if you feel that we are not abiding by this Privacy Statement, you should contact us immediately via telephone at 210.792.9793 or via email at privacy@tubbstarr.com.